FAQs

1. What materials work best to create a memory or keepsake bear?

Memory bears are a great way to preserve memories and can be made from a variety of fabrics, like shirts, dresses, pants, blankets, and curtains. It's important to keep in mind that certain fabrics like silk, leather, sheer fabric, and stretchy materials are not appropriate for making memory bears. stretchy fabrics are not suitable.

2. How long does it take to process keepsake orders?
There is a 4-8 week processing time after I RECEIVE your clothes. This time can vary depending on the number of orders that I have ahead of yours. During the holidays,(October-December) processing times are longer.
3. Do you send left over fabric back with the finished product?
Fabric scraps are returned only by request and at an additional shipping fee.
4. What is your refund policy?
Since keepsakes are custom items made specifically for you using your clothes, we do not issue refunds.
5. Can my children play with the keepsake or memory bear?
Keepsake or Memory animals are NOT toys, and children should not be allowed to play with them. Although the animals are made with your clothes and have safety eyes, they have not been tested for federal safety guidelines. ScapsNRemnants is not liable for the misuse of Keepsake Bears and other animals
6. Do you ship outside of the USA?
We are currently only shipping within the USA. We are not responsible for postal delays or damages during the shipping process.

Keepsake Processing Guide

  1. Choose and Personalize Your Keepsake:
    • Select the size and style of your keepsake, along with any personalizations.
  2. Place Your Order:
    • After purchasing your item, you will receive an email with the mailing address and an order form. The form includes instructions on how many clothing items are needed and how to send your clothes. (Please check your spam folder if you do not see the email).
  3. Ship Your Prewashed Clothes:
    • Mail your prewashed clothes to the address provided in your email. Unused clothes can be returned with your keepsake for an additional cost, or they can be discarded or recycled. You will be notified when we receive your clothes.
  4. Processing Time:
    • Your keepsake will be processed within 4-8 weeks. Please note that holidays may require additional processing time.
  5. Receive and Enjoy Your Keepsake:
    • Your keepsake will be shipped to the address you provided. Enjoy the memories captured in your custom keepsake.

Thank you for choosing ScrapsNRemnants!